Warranty

HEARD Limited Warranty

HEARD stands behind the quality of its hearing aids. If your device experiences a manufacturing defect during the warranty period, our support team will work with you to determine the appropriate next step.

Limited Warranty Coverage

HEARD hearing aids are covered against manufacturing defects during the applicable warranty period.

This may include defects related to the device’s materials, workmanship, or normal operation when the product has been used as intended.

Warranty period: [TO CONFIRM]

What the Warranty Does Not Cover

Unless otherwise covered by an additional protection plan, the limited warranty does not cover damage resulting from:

  • Accidents or misuse
  • Improper handling or storage
  • Unauthorized repairs or modifications
  • Loss or theft
  • Normal wear and tear
  • Damage caused by failure to follow the care and use instructions provided with the product

Additional exclusions may apply and will be confirmed in the final warranty terms.

How to Make a Warranty Claim

If you believe your HEARD hearing aids have a manufacturing defect, please contact HEARD Support before sending the product back.

Email: support@heardclarity.com
Phone: 929-400-7711
Support: heardclarity.com/support

Please be prepared to provide your name, order number or proof of purchase, and a description of the issue.

Do not mail a warranty return before receiving instructions and authorization from HEARD Support.

Warranty Evaluation

Once your claim has been reviewed, HEARD will determine whether the issue is covered under the limited warranty.

For approved warranty claims, HEARD may repair or replace the affected device or provide another appropriate resolution.

Repair/replacement terms: [TO CONFIRM]

Shipping for Warranty Claims

Warranty shipping costs: [TO CONFIRM]

Additional Protection Plans

Additional protection plans with extended coverage and benefits may be available.

Availability at launch: [TO CONFIRM]

Questions?

For questions about warranty coverage or to start a claim, contact:

HEARD Support
support@heardclarity.com
929-400-7711
heardclarity.com/support