Refund policy

45-Day Returns

We offer a 45-day return period, which means you have 45 days after receiving your order to request a return.

To be eligible for a return, your product should be in good condition and returned with its original packaging when possible. Please include all components and accessories that came with your order.

Starting a Return

To start a return, contact us at support@heardclarity.com.

If your return is accepted, we'll provide a prepaid return shipping label along with instructions on how and where to send your package.

Items sent back to HEARD without first requesting and receiving return authorization will not be accepted.

You can contact us with any return questions at support@heardclarity.com or 929-400-7711.

Damages and Issues

Please inspect your order when it arrives. If your hearing aids are defective, damaged, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

HEARD hearing aids are covered against manufacturing defects.

Returns That May Not Be Accepted

HEARD may decline returns that are incomplete or have been damaged due to misuse, abuse, accidents, or improper handling.

Normal use during the 45-day trial period does not by itself make your hearing aids ineligible for return.

Refunds

We will notify you once we've received and inspected your return and let you know whether the refund has been approved.

If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact support@heardclarity.com.

Return Address

Please contact HEARD Support before mailing any return.

HEARD Support
585 Kent Ave
Brooklyn, NY 11249